We chose PVAC because of the ease of using their online internet sales program. They were very easy to work with. We were warmly greeted and the paperwork was quick and easy, the finance dept was also great, it was a quick and easy process...Thank you PVAC
Very pleasant experience. No pressure. Our salesman, Rich Bennett, explained everything to us as we did our paperwork and was extremely knowledgeable about the vehicle and answered all our questions. Even LG in finance was helpful, friendly and professional.
They seriously care about their customers. My check engine light was on and I had the part replaced. They cleared my code and sent me on my way. I feel other dealerships would have charged me to read the code and then replace the part.
I had recently had a tow package and the necessary wiring for the supplemental brake system, including a battery disconnect installed by Camping World. After paying my balance, we departed for home and noticed that the dash and infotainment screen were not lighting up. They eventually came on, but wanted the dealer to double check. They confirmed that it was a normal event and was mostly because of the battery disconnect. There should be no harm to the electrical system, nor the battery while flat towing.
I was stopped by the NHP on SR160 for a courtesy notice tjat I had a burned out headlight on my Chevrolet. I assured the officer I would take care of it the next day. Arriving at PVAP a half-hour before opening I was greeted at opening and the job accepted. It should take about an hour and 15 minutes. I had to wait for completion. After the hour & 15 minutes, I inquired of tje Service Writer about the status of my car's repair. After a ten minute wait for the answer, i was told it would be another 1+1/2 to 2 hours because they did not have LIGHT BULBS in stock for my car and had to obtain parts from a local Non-GM Parts Outlet. My headlights are a common type, used on many other models of Chevrolet cars. Why are they so hard to keep in stock? My car was finished having new headlights installed in just under 3 hours.. I believe that a local business, where I DID NOT purchase my vehicle but chose to have my service done at their facility after moving into the town, could have provided me with better service. SORRY PVAP. You missed a good review by not providing good service.Hopefully, my next experience at PVAP will be better.